FAQs

Frequently Asked Questions (FAQs)

1) How can I contact you?
You can reach us at pawssplanet@gmail.com or through our Contact Us page. Our support team is happy to help!

2) Where do you ship from?
We work with trusted suppliers worldwide to bring you the best products. Your order may be shipped from different locations depending on the product and your location.

3) What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options available at checkout. Your payment information is always safe with us!

4) How long does shipping take?
Shipping times vary based on your location. On average, orders arrive within 7-20 business days. You'll receive a tracking number once your order has shipped.

5) Can I return my order if I’m not satisfied?
Yes! We offer a 30-day return policy. If you’re not happy with your purchase, contact us within 30 days of receiving it, and we’ll guide you through the return process.

6) What if I receive the wrong item?
Oops! If you receive the wrong item, please reach out to us within 48 hours of delivery with a photo of the product. We’ll make it right by sending you the correct item or issuing a refund.

7) Do you offer free shipping?
Yes! We offer free shipping on orders over [X amount]. Otherwise, shipping costs are calculated at checkout.

8) Are your pet accessories safe for all pets?
Absolutely! We carefully select our products to be pet-safe and durable. However, always supervise your pet when using new toys or accessories.

9) Do you offer tracking for my order?
Yes! Once your order is shipped, you'll receive a tracking number via email so you can follow its journey to your doorstep.

10) Do you offer discounts or promotions?
Yes! We frequently run special deals and discounts. Sign up for our newsletter or follow us on social media to stay updated on exclusive offers!